FAQ
WHAT ARE YOUR DELIVERY CHARGES?
Delivery charges will be calculated at checkout based on your location and product. The charges encompass packaging costs as well.
DO YOU HAVE CASH ON DELIVERY (COD)?
We don't. You can transfer your total amount to our bank account using the following method:
Minimal Space
Meezan Bank- Phase V, DHA, Lahore
Account Number: 02570109341117
IBAN: PK94 MEZN 0002 5701 0934 1117
Kindly transfer the total amount due to the account mentioned and send the screenshot to +923074757578 or minimalspacepk@gmail.com. Order will be processed once the screenshot is received.
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
Make sure to reach out to us within 7 days of receiving your order if you need to exchange an item. Customers are responsible for covering the delivery charges. Please note that for customized orders, we are unable to accept returns or exchanges.
ARE SIZES/COLOR CUSTOMIZABLE?
Discover the endless possibilities with our products, as they can be custom ordered in various sizes and colors!
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
As a company, Minimal Space does not believe in mass production so all our products are handmade and made to order. Delivery lead times vary by product, ranging from 2 weeks for small decor to 4-6 weeks for larger furniture pieces — the exact lead time is listed on each product page.
WHICH DELIVERY SERVICE DO YOU USE?
All orders are carefully packed and labeled for fragility before being dispatched through TCS. Some orders may be delivered by our company truck depending on the item and delivery location.
WHERE IS MINIMAL SPACE BASED?
Minimal Space is based in Lahore but we are serving customers nationwide.
WHAT IS THE MATERIAL USED IN YOUR PRODUCT?
The description includes material specifications and dimensions for each product. However, most of our products are made up of highest quality of Solid Wood. Wood composite is only used when certain shapes or angles are to be achieved.
HOW DO I CARE FOR MY FURNITURE?
Our pieces are handcrafted from solid wood and, where noted, hand-woven cane — a little regular care keeps them looking their best for years:
- Dusting: Wipe regularly with a soft, dry microfiber cloth to prevent dust buildup.
- Routine cleaning: Use a soft, slightly damp cloth. If needed, add a small amount of mild, non-abrasive cleaner, then dry promptly to avoid prolonged moisture exposure.
- Avoid harsh cleaners: Don't use harsh chemicals, abrasives, or ammonia-based products, as these can damage the wood's natural finish.
- Sunlight & temperature: Keep pieces away from direct sunlight and extreme heat or cold to prevent fading or warping over time.
- Protect surfaces: Use coasters under cups and glasses, and placemats under decorative objects, to prevent scratches, stains, and water rings.
- Moving items: Lift objects rather than dragging them across the surface to avoid scratches.
- Cane care: For pieces with cane detailing, use cushions on cane seating surfaces where possible, and periodically check for loose strands, gently tightening if needed.
As each piece is handmade from natural wood, please note that minor variations in grain, color, and size are normal and are part of what makes every piece unique. Actual colors may also appear slightly different from photos due to screen display and lighting conditions.
HOW CAN I CONTACT MINIMAL SPACE?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at minimalspacepk@gmail.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.